exchange & return
We want you to love your purchase! If for some reason not, you can exchange or return it within 14 days of purchase. Returns after 14 days won’t be accepted.
Return fees apply:
- Switzerland: you are responsible for return shipping costs
- EU: €25 for returns/exchanges
- Outside EU: €50 for returns, €79 for exchanges
Items must be unworn, unwashed, flawless, and include original labels, boxes, and dust bags. Damaged items on arrival? Contact us immediately. Worn or customised items cannot be returned or exchanged.
How to exchange or return an item?
1. Register your exchange or return here
click on the button with the country you ordered from
2. Pack Your Item
Use the original packaging if possible for ecological reasons. Instructions will follow after registration.
3. Send the Package
Note: Returns must be sent from
the country where the order was originally shipped (e.g., orders sent to Germany must be returned from Germany).
Switzerland: Bring your package to your nearest post office.
EU orders: Attach the FedEx label we provide and drop it off at a FedEx location or organise a FedEx pick-up.
Non-EU orders: We will guide you on the process.
4. Receive Your Refund, Credit, or Exchange
Once we check your return, we’ll process your refund, credit, or exchange. Fees are non-refundable.